SmallBizGenius Analysis
Michael Kors receives overwhelmingly negative feedback regarding its online customer service and product quality. While some customers report positive in-store experiences, the online experience is plagued with issues related to shipping, returns, and unresponsive support.
Category Breakdown
Scores based on analysis of 296 recent reviews
Customer Service
2.0/10Numerous reviewers express frustration with Michael Kors' customer service, citing unhelpful representatives, lack of response to inquiries, and difficulty resolving issues related to orders and returns. Many reviewers specifically mention being bounced around between different representatives without a resolution.
55 reviews mention thisShipping & Delivery
2.5/10A significant number of customers report problems with shipping and delivery, including delayed orders, missing packages, and incorrect delivery addresses. Some reviewers mention paying extra for expedited shipping but not receiving their orders on time.
30 reviews mention thisProduct Quality
3.0/10Several reviewers complain about the poor quality of Michael Kors products, with issues such as bags tearing, shoes falling apart, and materials wearing out quickly. Some customers feel that the quality does not justify the premium price.
25 reviews mention thisReturns & Refunds
2.0/10Many customers report difficulty obtaining refunds for returned items or undelivered orders. Some reviewers claim that Michael Kors refuses to issue refunds even when the company is at fault.
20 reviews mention thisWebsite Experience
3.5/10Some reviewers mention issues with the Michael Kors website, such as difficulty logging in, tracking orders, and canceling orders.
8 reviews mention thisIn-Store Experience
8.5/10A few reviewers highlight positive experiences in Michael Kors retail stores, praising helpful and friendly sales associates. These experiences contrast sharply with the negative feedback regarding online customer service.
6 reviews mention thisPros & Cons
What Customers Love
"I visited the Michael Kors store at Olympic Park DFO this morning and had a wonderful experience. The sales associate, Navy, was incredibly helpful and kind. She made us feel very welcome and took the..."
"Orderd a purse sunday on line and was told would come Friday but arrived Wednesday so really happy. The item was amazing and lovely packed too"
"Well manufactured ! Sturdy, pocket in middle has zipper, side pocket(in first compartment) zippers. Pebbled leather, looks great and is more me than the 1st one I bought. Great price, fast shipping."
"I just thought i will thank Michael Kors for taking the initiative to go up to size 9.5 in shoes. Am an adult who all my life has not had the fun of buying nice shoes because of my size."
Common Complaints
"What horrible customer service they have. Honestly I used to purchase so much from them earlier, but I will never buy from them again. Imagine spending hundreds of pounds on a bag which starts tearing off and when you talk to the customer service, they say it’s not a manufacturing defect so they can’t do anything about it??? Literally of no use."
"Ordered a purse for my wife and never received it. Michael Kors refuses to refund or replace it, claiming it was “delivered” even though I never signed for it and it was simply left on my porch. Customer service is useless."
"Poor quality of products for a premium prices. Ive had my leather belt for around 7 to 8 months, and the leather is absolutely shredded."
"Bought shoes that didn’t fit. Returned them same day . Courier has confirmed that return was delivered but MK will not issue the refund. I have emailed them 4 times and they just say they still have n..."
"I ordered shoes in size 3.5, but they sent me size 6.5M, which is actually equivalent to a UK size 4 or 4.5. Instead of offering proper compensation, they expected me t..."
Common Questions About Michaelkors
Answers derived from customer review patterns
Is Michaelkors legit and trustworthy?
While Michael Kors is a well-established brand, these reviews raise serious concerns about its online operations. Many customers report issues with undelivered orders, incorrect items, and difficulty obtaining refunds, suggesting potential problems with order fulfillment and customer service. The high volume of negative reviews and low Trustpilot score indicate a significant risk associated with online purchases. Customers should exercise caution and consider purchasing from authorized retailers with more reliable service.
Based on 45 reviewsDoes Michaelkors have good customer service?
Based on the reviews, Michael Kors' customer service is a major point of concern. Numerous customers describe unhelpful and unresponsive interactions, long wait times, and difficulty resolving issues. Many reviewers report being passed between different representatives without a solution, and some claim that their inquiries were ignored altogether. The overwhelming consensus is that Michael Kors' customer service is inadequate and frustrating.
Based on 55 reviewsIs Michaelkors worth it for small business?
For small businesses, Michael Kors presents a mixed bag. While the brand recognition could be appealing for corporate gifts or employee rewards, the reported issues with product quality, shipping, and customer service make it a risky choice. The potential for delayed or missing orders, coupled with the difficulty in resolving issues, could reflect poorly on the business providing the gifts. It would be prudent to proceed with caution and explore alternative brands with more consistent service and quality.
Based on 20 reviewsWhat is Michaelkors' return policy like?
The reviews suggest that Michael Kors' return policy is problematic in practice, despite what the official policy states. Many customers report difficulty obtaining refunds for returned items, even when the return is due to an error on Michael Kors' part. Some reviewers claim that the company refuses to acknowledge receipt of returned items or provides misleading information about the refund process. The overall sentiment indicates that returns are often a hassle and that refunds are not guaranteed.
Based on 20 reviewsWhy are so many customers complaining about Michael Kors?
The primary complaints revolve around poor customer service, shipping issues, and product quality. Customers frequently report difficulty reaching customer service representatives, delays in shipping, and receiving damaged or defective products. Many feel that the quality of Michael Kors products does not justify the price, and that the company's customer service is inadequate in resolving issues.
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